Jotform - zap - trello No longer do attachments upload to trello "We had trouble sending your test through. Please try again. Error: www.jotform.com

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    geonet
    Asked on January 24, 2018 at 06:43 AM

    Hi,

    My forms stopped attaching and I dont think the issue is in zapier as the error they give when testing is: "We had trouble sending your test through. Please try again. Error: 

    www.jotform.com returned (404) Not Found and said nothing"

    Not sure why attachments stopped sending...have rebuilt from ground up from jotform, zapier and still no luck. Any help would be great!

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    Sabbir
    Answered on January 24, 2018 at 10:39 AM

    I have made a test submission with file attachment and it went through without any issue.

    Can you check from your end if you can see the attachment in trello?

    Please try to clear your browser and form cache and try again?

    You can try integrating zapier again and check whether it solves the problem.

  • Profile Image
    geonet
    Answered on January 24, 2018 at 05:43 PM
    Thank you Sabbir!
    It did attach to email but not in trello:
    https://cl.ly/p4EI
    I will try clearing browser and form cache and reconnect with zapier but as it failed to connect your attachment I suspect the issue is deeper than that.
    Currently I changed to the EU datacenter to see if that would help…I can change back but suspect much of the same there too.
    Appreciate any further thoughts!
    ...
  • Profile Image
    geonet
    Answered on January 24, 2018 at 06:43 PM
    Looks like it a problem there mate. I did change my account back to US as Eu didnt make any difference. Interestingly after reauthorising etc. I still don’t get attachments but I do get this error from zapier:
    ...
  • Profile Image
    Jed_C
    Answered on January 24, 2018 at 09:22 PM

    We apologize for this inconvenience.

    May I know what "Trello Action" did you create in Zapier? I tried creating a "Create a card" action and it does successfully integrate my submission.

    1516846903trello_action.png

    Please provide us with more details of your configuration (Zapier config) so we can further test.

    Looking forward for your response.

  • Profile Image
    geonet
    Answered on January 24, 2018 at 10:43 PM
    Hi Jed,
    The create card action works fine, it even sends to trello, BUT, it doesnt include attachments or checklist.
    Perhaps this may help - I did move back to US from EU datacenter as I read on your forum that EU may be the way to go for non US residents when it comes to attachments, however, having created a new jot form and zapier account and recreating the form / zap everything works perfectly.
    Ideally of course, we figure out why this account is having issues… I cannot say at this time if it is jot form or zapier but I suspect - based not he following - that it is jot form.
    Many kind regards,
    Karl
    ...
  • Profile Image
    geonet
    Answered on January 25, 2018 at 01:43 AM
    OK, so I set-up a new account and am moving the forms over after having tested the forms / zaps with new accounts in both.
    NOW I get this phishing issue error from jot form and when I fill out the form and seek to submit I now get this:
    I cant send the form and it looks like - for now - the new account is blocked……:(

    ...
  • Profile Image
    Adrian
    Answered on January 25, 2018 at 06:33 AM
    OK, so I set-up a new account and am moving the forms over after having tested the forms / zaps with new accounts in both. 
    NOW I get this phishing issue error from jot form and when I fill out the form and seek to submit I now get this:
    I cant send the form and it looks like - for now - the new account is blocked……:(

    Since this is not related to the first question in the thread, I have moved it to another thread.
    Please reply here for this issue: https://www.jotform.com/answers/1361608

    From you previous answer, I can see that you solved the issue with the uploads not going through.
    If you are still facing issues with the upload not going through to Trello, let us know here.

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    acecorey11
    Answered on January 30, 2018 at 12:53 PM

    I am trying to do the same. I have an existing card in Trello, I have created a form in Jotform and successfully filled out teh form, hit SUBMIT. I get the email notification with the PDF embeded in the email. HOW to I get that same PDF or another submission file IN to the Trello Card that is pre existing. I do not want to make new CARDS
  • Profile Image
    Adrian
    Answered on January 30, 2018 at 01:28 PM

    I am trying to do the same. I have an existing card in Trello, I have created a form in Jotform and successfully filled out teh form, hit SUBMIT. I get the email notification with the PDF embeded in the email. HOW to I get that same PDF or another submission file IN to the Trello Card that is pre existing. I do not want to make new CARDS

    @acecorey11

    I will answer your question here: https://www.jotform.com/answers/1367063

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    mrkarl
    Answered on January 30, 2018 at 05:51 PM

    As a follow up to let you all know what I did, I created a new jot form account and shared my forms as templates from original account to new account and hooked zapier up to the new account. All works well now:) 
    To be sure, I did test a new zapier account on the original jot forms account and it didnt work so I could isolate it to jot forms... My suspicion is that it related to the datacenter not storing attachments.

  • Profile Image
    Jed_C
    Answered on January 30, 2018 at 07:30 PM

    Thanks for the update.

    That's quite strange because I looked into both your old and new account, they both didn't have the option "Store my data only in Europe (Germany)" selected. This means that both account are using the US server.

    It could be the privacy setting with your old account as it shows that you have enabled that in your geonet account while your mrkarl account doesn't have those options enabled.

    1517358623privacy.png