Unable to Download the Questionnaire

  • Profile Image
    Celestra
    Asked on January 24, 2018 at 10:36 AM

    Hi there,


    I cannt save the questionnaires as it saves a pdf file with the following message:

    "Hold it right there!
    Looks like your IP address has been banned because of a
    possible phishing attempt. If you believe that there is a
    mistake, let us know using the form below."


    Please resolve as it's causing delays for our company.


    Kind regards,


    Irina


    Celestra

  • Profile Image
    david
    Answered on January 24, 2018 at 11:38 AM

    I checked your account and everything is active.  I whitelisted your most recent IP and you should be able to access the site once again.  If you still cannot access the site, let us know your current IP and we will whitelist that as well:

    https://whatismyipaddress.com/