How to upload captured by iphone videos

  • Profile Image
    gtiosso
    Asked on January 28, 2018 at 09:33 AM

    Hello!

    I am not able to insert the cellphone captured by the iphone. I set it to receive mp4, but it still gives an error message. There is also a "kb" capability to receive the video, but I still can not. No Android works normally.

    What is the solution?

    Obs.: The attachment is a screen that you configure

  • Profile Image
    liyam
    Answered on January 28, 2018 at 11:33 AM

    Hello,

    Please add mov file extension in the list. Once added, you should be able to receive video files from iPhone devices.

    If you have additional questions, please let us know.

  • Profile Image
    gtiosso
    Answered on January 28, 2018 at 12:43 PM
    Already added and the problem continues.
    2018-01-28 14:33 GMT-02:00 JotForm :
    ...
  • Profile Image
    liyam
    Answered on January 28, 2018 at 01:31 PM

    I just checked your form but I do not see the mov file extension added. Anyhow, I went ahead and modified your form adding the file extension for the two upload fields. Can you try again and let us know if the problem persists?

    15171642442018-01-29_0229.png

    Thanks.

  • Profile Image
    gtiosso
    Answered on January 28, 2018 at 05:43 PM
    Dear Liyam,
    I did the process and it worked.
    Thank's.
    2018-01-28 16:31 GMT-02:00 JotForm :
    ...