How can I change my password?

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    Jaiden McNeal 
    Asked on January 29, 2018 at 10:47 AM

    Hi. I have a jotform account but I cannot remember the password. The email I have on file is not active, so I can't send the recovery. Is this something you can assist me with? Thanks

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    Jaiden 
    Answered on January 29, 2018 at 10:56 AM

    That last email I remember having on file was wmcneal@intregratedsupportplus.com or wmcneal@webdoctorsplus.com.



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    Kevin_G
    Answered on January 29, 2018 at 12:27 PM

    I have checked using the email addresses you provided and I cannot find an account related to them, if you have other email addresses or the link to one of your forms, please share it with us so we can check on our end. 

    Also, may be that you received JotForm submissions or newsletter via emails so if you have such email address that may help us to find your account to. 

    We will wait for your response. 

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    Kevin_G
    Answered on January 29, 2018 at 01:06 PM

    Thank you, I found the account and it's actually registered under the email address "w****al@i*****rt.plus". 

    If you recognize the email address, please check the inbox or junk/spam folder since I already issued a password reset email. 

    I hope this helps.