Inventory widget not updating count.

  • vtiportal
    Asked on January 29, 2018 at 7:36 PM

    See attached. On the selected widget, I have 104 items left. But on the widget settings, it shows 151. I only have 104 available. Why are these 2 numbers not synchronized?

    I have updated the widget many times. And it's the same issue with all the other items.

    How can I synchronized the live inventory with the inventory in the settings?

    Jotform Thread 1366015 Screenshot
  • David JotForm Support Manager
    Replied on January 29, 2018 at 10:54 PM

    The quantity that shows in the "Available Quantity" setting, was the original amount, and the one that shows in the preview is the remaining amount. So, do you want to reset the count? 

  • vtiportal
    Replied on January 29, 2018 at 11:01 PM

    How do I reset the count?







  • Nik_C
    Replied on January 30, 2018 at 4:02 AM

    Here is how you can change the counter:

    1517302760screencast Screenshot 10

    Let us know if you have any further questions.

    Thank you!

  • vtiportal
    Replied on January 30, 2018 at 1:05 PM

    It did not work. I tried it many times, on each widget, and at different times. The quantity in the settings just did not match the quantity on the form.

    For it to work, I had to clone each widget, enter the quantity, and update the emails for the form.

    Let me know if you have a better solution.

  • David JotForm Support Manager
    Replied on January 30, 2018 at 1:18 PM

    I have forwarded this to our widgets team. You will be updated via this thread.

  • Harut
    Replied on December 20, 2019 at 5:12 AM

    Hello, 

    The quantity in the settings shows the available quantity,  the quantity in the form shows how much is left. 
    If you want to reset quantity and see the original count, you need to delete all submissions, otherwise the difference between the available quantity (original quantity) and submissions count will be displayed on the form.

    Let me know if you have any questions.
    Best regards,
    Jotform team.