Can't view uploaded images

  • Profile Image
    TwoBirdsL
    Asked on January 31, 2018 at 06:50 AM

    I've created my form, uploaded files to it from my desktop (using Chrome) and received an email telling me that I have a submission.  However, when I click on the file (photo or video), I get taken to a Jotform error page (https://www.jotformeu.com/uploads/TwoBirdsL/73333613884359/3932074462224224257/Shirley%20Goodgroves.jpg) saying "Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry."


    Why am I getting this error message? 


    Also, I saw some posts on the forum dating from 2012 regarding issues in uploading files from mobile devices and needing to use filepicker.io as a workaround - is this still the case or has this now been resolved?

  • Profile Image
    Richie_P
    Answered on January 31, 2018 at 10:05 AM

    I cloned your form and tested a submission. I was able to view the uploaded image.

    I checked your account and it seems there was no uploads save in the form,most probably it was unsuccessful.

    Try editing the name of our image to a shorter text with no spaces and submit your form.

    Let us know how it goes.