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Edwin MmereoleAsked on January 31, 2018 at 10:40 AM
I received an email regarding a guilty field on one of my forms, and that the field needs to be deleted to reactivate account.
Please delete field or allow me access to delete field so I can resume using my account.
Thank you.
Page URL: https://www.jotform.com -
ktyaguirreReplied on January 31, 2018 at 11:34 AM
Upon review of your account it was found that indeed your form:
http://www.jotform.us/form/62576339988174 is collecting passport information.
Please be advised that you need to do the following to comply:
Add:
1. An agreement stating the usage of sensitive information. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.
2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.
If anywhere possible, could you update your email to a company domain? We will appreciate it.
We reactivated your account and your form is available so you can make the appropriate modifications.
Thank you.
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cmmereoleReplied on January 31, 2018 at 12:29 PM
I have removed the Passport Information fields on the form. Thank you.
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Richie JotForm SupportReplied on January 31, 2018 at 1:39 PM
Good to know you have followed my colleagues instructions.
Please let us know if we can be of further assistance.