Why is my form not sending submissions to Google Sheets?

  • Profile Image
    sciencemill
    Asked on February 02, 2018 at 11:28 AM

    Hi, 


    I selected google sheets integration for my form called camp registration solo site and the sheet was created but it is not populating with any of my test runs...any advice on this?


    Also, we would like to use the option to accept payment through our form using square. Is there an additional fee from jotform to use this feature?

    Thanks!


    Cindy

  • Profile Image
    Kevin_G
    Answered on February 02, 2018 at 12:09 PM

    I have checked your form and I can see there is an existing spreadsheet already integrated, I have sent missing submissions so you have the updated sheet. 

    However, it may be that the connection was broken so if new submissions are not sending you may need to reintegrate your form. Also, please avoid to make any change to the integrated sheet since that may break the integration. 

    Regarding your other question, I have moved it to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1371078 

    Please kindly open one thread per question, that help us to assist you better and avoid confusion while working on multiple issues on the same thread. 

    Thanks.