Uploaded files: Not able to access them from the email notification

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    Asked on February 05, 2018 at 02:30 PM

    Lately all of the file attachments on the email notifications do not download correctly and I've been having to do the added step of logging into jotform finding the form and submission and downloading from there.

    Now not even that is working. As i get this error:

    404 Not Found : /jufs/emclanekinsethcom/40406638724960/3933057841317143571/Easter Menu 2018.docx

  • Profile Image
    Answered on February 05, 2018 at 03:08 PM

    I checked your emails for form 40406638724960 and could not reproduce the problem. The files download just fine.

    1517861156Opening EventInquiryForm_Dec 2

    Can you please try it again?

    Let us know if this affects all of your forms or just some of your submissions? Please provide us with the submission ID of the form that isn't working and we will check again.