subscription question

  • webmastertdf
    Asked on February 6, 2018 at 4:32 PM

    I just downgraded jotform to starter version, but the popup says the account will be downgraded automatically on Dec 30, 2018. That is ten months away. Does that mean I will continued to get charged for those ten months monthly?

    Jotform Thread 1374947 Screenshot
  • Jeanette JotForm Support
    Replied on February 6, 2018 at 7:00 PM

    The subscription just renewed for a year, after you canceled, the account remained paid for the year you just paid, however, I have refunded the remaining months.

    Kind regards.

  • webmastertdf
    Replied on February 8, 2018 at 10:01 AM

    thanks so much