- webmastertdfAsked on February 06, 2018 at 04:32 PM
I just downgraded jotform to starter version, but the popup says the account will be downgraded automatically on Dec 30, 2018. That is ten months away. Does that mean I will continued to get charged for those ten months monthly?
- JotForm Support ManagerJeanetteAnswered on February 06, 2018 at 07:00 PM
The subscription just renewed for a year, after you canceled, the account remained paid for the year you just paid, however, I have refunded the remaining months.
- webmastertdfAnswered on February 08, 2018 at 10:01 AM
thanks so much