subscription question

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    webmastertdf
    Asked on February 06, 2018 at 04:32 PM

    I just downgraded jotform to starter version, but the popup says the account will be downgraded automatically on Dec 30, 2018. That is ten months away. Does that mean I will continued to get charged for those ten months monthly?

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    Jeanette
    Answered on February 06, 2018 at 07:00 PM

    The subscription just renewed for a year, after you canceled, the account remained paid for the year you just paid, however, I have refunded the remaining months.

    Kind regards.

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    webmastertdf
    Answered on February 08, 2018 at 10:01 AM

    thanks so much