Hidden fields appear even if the auto hide option is already enabled.

when I view my form thru submissions the empty hidden fields still display even though I have asked not to display empty (hidden) fields. Strangely only the date of birth field and telephone number field show, the name field, the passport field and address field remain hidden (when empty). 

I'm unable to reproduce this issue. Enabling the "auto hide empty fields" hides the empty fields from my end.

Can you please confirm that the option shown in my screencast below is already checked on your end?

Looking forward for your response.

Please find screen shot of my problem, as you can see the auto hide is checked yet just the date of birth and phone number fields keep displaying even though empty . Thanks for your assistance.

This might be due to using the encrypted submission data feature.  Since the data is encrypted, the system interprets all fields as being filled.  With the encrypted submission data feature removed, auto hide empty fields is functional.

Hi David , thank you for your reply. I understand the logic behind this as it does make sense but ... (always a but) if that was the case then why doesn't the other 4 fields show e.g full name field, address field, passport field and relationship to head guest ? if the system interprets all fields as filled then surely they should all show while I have my form encrypted. Thank you for your help and sorry for the headache . 

I'm unable to replicate this on my encrypted form. Those fields you mentioned hides on my end if I select the auto-hide empty fields checkbox.

Can you please confirm if by making another submission you are still able to reproduce this? I'm wondering if this issue happens only with your past submissions.

Looking forward for your response. 

Hi Jed_C , thank you for getting back to me. I have done another test for to check if this still happens and it does, please take a look at the screen shot.

I have resent the form as it appeared you couldn't see the date of submission

I'm able to reproduce it if I cloned your form but I cannot reproduce if I create a new form and use those fields you've mentioned that weren't hiding. 

Can you please try creating a new form with fields that were reported not hiding even if it's set as hidden then try to submit a blank form and see let me know if this issue still persist on your end? Could be isolated to this form http://www.jotformeu.com/form/80263872019356 only. 

@PioneerProperty

We will answer your question in a separate thread here https://www.jotform.com/answers/1377225