PDF attachment link on email shows 404

  • ABCASystems
    Asked on February 8, 2018 at 8:06 AM
    Also, on another point, when my staff upload PDF to forms, the link on email and the link on the PDF attachment to the email, opens up an internet window with a 404 error message. This didn’t used to happen, and doesn’t currently happen for jpeg uploads to forms. Can you help please?
  • Adrian
    Replied on February 8, 2018 at 8:10 AM

    Can you please give us the form ID and the submission ID where the links are not opening?

    The direct link to the PDF would help as well.

    Thank you.

  • ABCASystems
    Replied on February 12, 2018 at 7:43 AM
    Hi,
    The form below is our expenses submission form which generates 2 emails.
    https://form.jotformeu.com/80174730325350
    Email 1 (Receipt) is sent to the person doing the submission (and there are no links or attachments on that email).
    Email 2 (FW) is sent to the person approving the expenses claim and it includes the attachment. The attachment needs to be a jpeg or a PDF.
    * When it is a jpeg, the file is visible on the attachment and the link is on the attachment. When I click on the link I get a 404 error message.
    * When it is a PDF, the link also leads to a 404 error message
    Please can you help?
    Thanks
    ____________________________
    Chris Scott
    ABCA Systems
    Unit 24 Mylord Crescent
    Camperdown Ind Estate
    Killingworth
    Tyne & Wear
    NE12 5UJ
    ( 0191 268 0208 / 07824 707 569
    • chris.scott@abcasystems.co.uk
    • http://www.abcasystems.co.uk
    ...
  • Adrian
    Replied on February 12, 2018 at 9:58 AM

    Are you logged to JotForm on the computer where you are trying to view the files?

    I see that you have checked the option to Require log-in to view uploaded files. This must be the reason why you are getting a 404. If you UNCHECK that option, the files should be available.

    The option is available in your account settings or you can just click this link https://www.jotform.com/myaccount/settings.

    1518447432Fullscreen 2 12 18 3 51 PM Screenshot 10


    Let us know if you need further help.

  • ABCASystems
    Replied on February 12, 2018 at 11:43 AM
    Hi. I’ve changed the settings but this doesn’t work either? Thanks
    ...
  • Adrian
    Replied on February 12, 2018 at 12:34 PM

    Please note that the form with the ID 80174730325350 belongs to the account with the username ABCAMANAGEMENT. So, you have to log in to that account and uncheck Require log-in to view uploaded files.

    Let us know if the issue persists.