My form is not working and my login has been suspended - need urgent help

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    Jackie 
    Asked on February 08, 2018 at 06:06 PM

    Hi, I created a form yesterday, published it, made a change last night and now I can no longer log in - message says my login is suspended.


    Applicants who log in to use the form get a message 'The form has been disabled'.

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    John_Benson
    Answered on February 08, 2018 at 08:56 PM

    Sorry for the inconvenience.

    I checked your form and I did not see any fields that violate our terms of use

    You can now use your forms and account properly. Thank you.

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    scripttoscreen
    Answered on February 08, 2018 at 09:51 PM

    THANK YOU!

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    Jackie 
    Answered on February 11, 2018 at 03:31 PM

    I have been suspended again - or it is the original suspension that hasn't been reversed? When I was told all was ok I didn't do anything as I assumed the form I made public would be accessible but it is not working and I can't log in due to being suspended. Help appreciated.

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    BDAVID
    Answered on February 11, 2018 at 05:26 PM

    Asking for login credentials such as usernames and/or passwords is not allowed:

    1518387948passwords.png

    If you want to have your account reactivated, we will need to delete that field from your form first.

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    Jackie 
    Answered on February 11, 2018 at 05:29 PM

    OK, you can delete it. What a shame I wasn't told that by the previous support person!


    After that will I regain access?

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    BDAVID
    Answered on February 11, 2018 at 05:35 PM

    We apologize for the inconvenience. The field has been deleted from the form, and your account has been reactivated again.