Payment Form: products and payment amount information is not showing up in the form report.

  • Profile Image
    BruinDeb
    Asked on February 12, 2018 at 10:19 AM

    I created a order form called 2017-18 Basketball Season Ticket - Camper Parent.

    Here is the link to the form 

    https://form.jotform.com/72405952297160

    When I pull a submission report it shows that customers completed the form but it doesn't tell me what they ordered or how much they were charged.

    I selected every field on the submission report but the quantity fields always come back blank.  

    Any help would be greatly appreciated.


    Thanks,

    Aaron

  • Profile Image
    BDAVID
    Answered on February 12, 2018 at 11:47 AM

    It is not showing that information, because your submission don't have it. Those submissions were submitted without any payment. This is possible, because your payment field is not required, so it can be submitted blank.