How do we check the status of a ticket?

  • Profile Image
    lzarling
    Asked on February 14, 2018 at 03:21 PM

    Hi there,

    We're wondering how we check the status of one of these support inquiries/tickets.
    Do we receive an email when we receive a reply from your support team?

    Thanks,
    -Zach

  • Profile Image
    jonathan
    Answered on February 14, 2018 at 04:34 PM

    Do we receive an email when we receive a reply from your support team?

    That is correct. Thread updates/response will also send you the email alert (to your lzarling email account).

    Example I responded to your thread here https://www.jotform.com/answers/1384685, you should be able to receive the update/response on your email as well.

    Let us know how we can be of further assistance.