Why Paypal Pro not sending users to PayPal website?

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    Asked on February 15, 2018 at 12:08 PM

    Hello, I was testing a form with a Paypal pro widget and for some reason even though the Paypal option is selected, I am not being taken to the Paypal site afterwards.

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    Answered on February 15, 2018 at 01:05 PM

    You're using PayPal Pro integration therefore, your users are not redirected to PayPal, the payment is processed right from the form.

    If you want your users to be redirected to PayPal's website upon submitting, you have to use Standard integration: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard-

    This article might be helpful as well: https://www.jotform.com/help/183-Difference-Between-PayPal-and-PayPal-Pro

    Let us know if you need any further assistance.

    Thank you!

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    Deisy Perez/aridenhour
    Answered on February 15, 2018 at 03:30 PM

    Unfortunately, it doesn't take them to any option when choosing paypal period, so they can submit a form without payment.

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    Answered on February 15, 2018 at 05:28 PM

    Can you please try cloning your form by following the guide on this link https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL.

    Then on the cloned form, disable the Encrypt Form Data by selecting the NO option.


    Then add again the API Credentials of your Paypal Pro account on the Paypal Pro integration and don't forget to hit "Verify" after.


    This is to see if Encrypted Form is not interfering with Card Form's payment process.

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    Answered on February 15, 2018 at 05:55 PM

    Now it's getting hung upon the "Please wait while we are processing your request"

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    Answered on February 15, 2018 at 08:42 PM

    I did a test submission in your form and selected "PayPal" instead of "Credit Card". After hitting the Submit button, I was redirected to the Thank You Page. Here's a screenshot:


    I also checked your form and I verified the PayPal Pro integration. Here's a screenshot:


    Lastly, I cleared your form cache so that your forms will be refreshed from our servers.

    Please try it again and let us know if you are still having issues. Thank you.