- leelatimerAsked on February 19, 2018 at 10:47 AM
A customer emailed me and said they are receiving this error (see attachment) when trying to make a payment. The form has been working fine for months and I've made no changes to it...so not sure what's up.
The form is located here: https://form.jotform.com/73045251284957
- SabbirAnswered on February 19, 2018 at 12:05 PM
I have cloned your form and at first, I got the error that you have mentioned. After couple of minutes, I tried again and I found the payment went through.
Maybe it was a temporary issue on Square end.
Can you please clear your browser cache and check back again?
You can check my clone form here: https://form.jotform.com/80494453688975
You can check with any test credit card.
You can use any CVV code and Expiry Date.
Let us know if you have any further query.