Need Help with exisiting disabled Jotforms.

  • Profile Image
    sakoralinn
    Asked on February 19, 2018 at 10:28 PM

    Hello...I need to know how to enable an existing Contact Us form on my website. The web developer used her jotform account to set it up but is no longer hosting my contact us form, therefore, it isn't functioning.

    How do I enable that existing form under my own jotform account?

    Another support person cloned it for me but that didn't look right. I just want to enable the form that is already there.

    Thanks!

  • Profile Image
    Nik_C
    Answered on February 20, 2018 at 03:20 AM

    The form embedded here: https://sakoralinn.com/pages/contact-us  is active:

    1519114661Screen Shot 2018-02-20 at 9.17

    And status is "Enabled":

    1519114733Screen Shot 2018-02-20 at 9.18

    Are you still experiencing problems with this form?


  • Profile Image
    sakoralinn
    Answered on February 20, 2018 at 03:43 AM
    Hi Nik,
    The website developer put my forms under her account, then disabled them when we had a conflict. So, I wasn’t able to “enable” them.
    Jotform helped me clone it but that didn’t look the way the developer made the page look. However, I figured out that the clone had a long code number in it. So, I went into the developers coding on the backend of my forms pages, replaced her code number with my cloned code number (I only used the number part of the clone code) and it worked!
    That left the page looking exactly the same but the forms are now enabled under my own jotform account.
    Not bad for an extreme amateur 😊
    Thank you!!
    Sent from Mail for Windows 10
    ...
  • Profile Image
    Nik_C
    Answered on February 20, 2018 at 05:12 AM

    Very well and good job! :)

    Yes, that did it, and everything seems fine now.

    Let us know if you have any further questions.

    Thank you!