I’d like to speak to someone about a refund

  • Profile Image
    mehriamin
    Asked on February 20, 2018 at 05:32 AM
    Thanks it’s just embarrassing that my customers are complaining and unable to make a booking. I’m unsure how you expect me to pay for a service which is clearly failing. I’d like to speak to someone about a refund 
  • Profile Image
    Victoria_K
    Answered on February 20, 2018 at 08:44 AM

    Upon checking the original post of this question, I would like to let you know that the issue, you reported, is being fixed by our developers.  

    In case you still want to cancel your subscription at the end of the billing period, please follow this link:

    How-to-Downgrade-Subscription-Back-to-Free-Account

    However, if you want to downgrade your account immediately and get a refund for it, please confirm it so that we can process the downgrade procedure.

     

    Our apologies for any inconvenience that has caused to you.

     

  • Profile Image
    Victoria_K
    Answered on February 20, 2018 at 09:08 AM

    I have updated my first post, please check the answer on this link: https://www.jotform.com/answers/1390006