cookie & ip check warning text too big on feedback embedded form

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    movz
    Asked on February 20, 2018 at 01:27 PM

    This is on mobile, iPhone5.

    How can I change the size of the warning text in this window?
    It goes a bit wild.

    Have set my single question form to check for cookie & IP so it can only be used once per user. When I try a second time I get the expected warning but it's too big and doesn't scroll to reveal the text.

    video here

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    david
    Answered on February 20, 2018 at 01:49 PM

    Unfortunately, Feedback forms are not mobile responsive due to declaring a fixed width and height.  The height and width of the feedback frame would need to be adjusted to fit the full error window.

     <script src="https://form.jotformeu.com/static/feedback2.js" type="text/javascript"> new JotformFeedback({ formId: "80502991085357", buttonText: "Feedback", base: "https://form.jotformeu.com/", background: "#4d4d4d", fontColor: "#FFFFFF", buttonSide: "Bottom", buttonAlign: "Right", type: false, width: 700, height: 500, isCardForm: false }); </script>

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    movz
    Answered on February 20, 2018 at 02:46 PM

    Ok thanks

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    movz
    Answered on February 21, 2018 at 09:46 AM

    How would I change the width & height on a feedback form? When I look at the code, in my case I use a floating feedback botton, I can't see width & height mentioned. 

    If I can inject the width & height, could you please advice to how and where in the code?

    It's with mobile usage in mind, as the feedback window turns into a scroller when viewed on  certain screen sizes, sample here.

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    TREVON
    Answered on February 21, 2018 at 11:05 AM

    Since you are using the Floating feedback the width&height settings are not supported however you can try using other embed method like Iframe which supports the height&width setting of the form embed.

    Kindly do let us know if you need further assistance