Cannot view uploaded files from notification emails

  • loz_hayes
    Asked on February 21, 2018 at 4:42 AM

    Hi

    All links to uploaded images in submission notification emails are now dead links producing a jotform 404 message. I can view uploads by clicking links from the submissions page on your site but not through email links.

    Any ideas please?

    Regards, Loz Hayes.

    Page URL: http://www.jotformeu.com/form/51383967917369
  • Adrian
    Replied on February 21, 2018 at 8:02 AM

    This is probably happening because you have turned on the option to Require log-in to view uploaded files in your Account Settings.

    1519218064login Screenshot 10

    This means that you need to be logged in to JotForm with your account to be able to download the files.

    If you want to be able to download the files without logging in to JotForm, uncheck that option.

    You can uncheck it here: https://www.jotform.com/myaccount/settings