The template I want to use won't open.

Alternative Medicine Patient Intake form. Found as a template in both Services and Healthcare

Is this the form that you are talking about?
https://www.jotform.com/form-templates/welcome-to-sm-patient-packet

This form can also be reached using the standalone URL.
http://form.jotform.com/31066512072141

If you want to clone this form, see the link below on how to clone a form.
How to Clone an Existing Form from a URL

If you are still facing any issues, please let us know if you clicked on Classic Templates or Card Templates and paste the URL when you try to preview the template here.