Is the site down?

  • chazz26
    Asked on February 21, 2018 at 5:40 PM

    I'm having several people tell me they are seeing a blank screen when trying to fill out a form. I just checked myself and and seeing a white, empty screen.

    Jotform Thread 1392600 Screenshot
    Page URL: https://form.jotform.com/80496388213160
  • chazz26
    Replied on February 21, 2018 at 6:43 PM

    Ok, the site isn't down bc I just checked my other forms and they are working. This particular form will load on a mobile device but not on PC or Mac, Safari, Chrome, or Edge.

  • John_Benson
    Replied on February 21, 2018 at 8:48 PM

    I checked the form link you provided using PC in Google Chrome and it is working properly. Here's a screenshot of the form:

    1519263973422d23123 Screenshot 10

    I cleared your form cache on our server. Please check if the issue still persists. Also, is the form embedded on a website? If yes, please provide the link so we can investigate it further.

    Thank you.