Jot Key

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    Asked on February 21, 2018 at 10:19 PM

    My computer crashed.  I am trying to access my submissions but my forms are encrypted and my key is on the computer that crashed.  How do I download a key onto the computer I am using now?

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    Answered on February 22, 2018 at 03:54 AM

     Unfortunately, the keys are not stored in our servers, and there is no way to obtain the lost key. You may disable the encryption to receive new submissions without encryption; however, the old encrypted files will remain encrypted. You may generate a new key by enabling encryption again.

    If you have further questions, please don't hesitate to ask us.