- kevintimmermanAsked on February 21, 2018 at 10:19 PM
My computer crashed. I am trying to access my submissions but my forms are encrypted and my key is on the computer that crashed. How do I download a key onto the computer I am using now?
- JotForm UI DeveloperbatuhanAnswered on February 22, 2018 at 03:54 AM
Unfortunately, the keys are not stored in our servers, and there is no way to obtain the lost key. You may disable the encryption to receive new submissions without encryption; however, the old encrypted files will remain encrypted. You may generate a new key by enabling encryption again.
If you have further questions, please don't hesitate to ask us.