FORM NOT VISIBLE!

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    wogg
    Asked on February 23, 2018 at 02:53 PM

    I am using Adobe Muse and the form is not visible. I have updated the form a few time to get it to show. This is critical!!! My client is at an event and they are sending people to this site. 




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    Richie_P
    Answered on February 23, 2018 at 03:56 PM

    I checked your form, and I can't seem to replicate the issue. I was able to see the form in your website.

    Here is a screenshot'

    Let us know if the issue still remains.

    Thank you.

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    wogg
    Answered on February 23, 2018 at 03:58 PM

    Try shrinking the screen size down. It disappears. 

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    wogg
    Answered on February 23, 2018 at 04:14 PM

    Try shrinking the screen size down. It disappears. 

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    Richie_P
    Answered on February 23, 2018 at 04:28 PM

    Thank you for you additional info, I viewed your form in mobile device  and replicated the issue.

    I checked your form code, and you have embedded your form with an IFrame code.

    Kindly remove re-embed your form using the IFrame code without the java script.

     <iframe id="JotFormIFrame-80511025484146" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/80511025484146" frameborder="0" style="width:100%; height:812px; border:none;" scrolling="no"> </iframe> <script type="text/javascript"> ... </script>

    Let us know how it goes.

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    wogg
    Answered on February 23, 2018 at 04:34 PM

    Looks like it's working now. Thanks. 

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    wogg
    Answered on February 23, 2018 at 04:43 PM
    Scale the page down like it’s responsive
    Sent from my iPhone.
    Enjoy the brevity. Excuse the typos.
    ...
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    Marvih
    Answered on February 23, 2018 at 05:53 PM

    Can you please confirm this is resolved? 

    Scale the page down like it’s responsive 

    Can you please give us additional information about your last reply, I don't quite understand what you mean.

    Thank you.

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    wogg
    Answered on February 23, 2018 at 06:43 PM
    Confirmed.
    ...