Why can our users not create more forms?

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    Asked on February 23, 2018 at 04:06 PM

    Our user Rford@seaprep.org is getting an error indicating that she is not allowed to make any more forms even though we have her listed as a sub-user. 

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    Answered on February 23, 2018 at 05:13 PM

    This happens when the sub user creates the forms under his own account, the forms need to be transferred to the shared folder in order to use the main account limits. 

    Please ask your sub user to drag the form and drop it into the folder you have shared with him, it should be listed under the "Shared with you" section. 

    I hope this helps.