Why is my account suspended?

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    Jason 
    Asked on February 24, 2018 at 10:16 AM

    Hello...I tried to log into my account and it says the account is suspended. I never got an email or anything about this. How can I get access to my account again?

    Thanks,

    Jason

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    Ardian_L
    Answered on February 24, 2018 at 12:32 PM

    You account has been suspended because you are requiring Driver License on Class Registration Signup Form according to our Terms of Use that is highly forbidden.

    In order to re-activate your account we need to delete that field from your form. Please confirm that so we can proceed. We will be waiting for your reply!

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    Jason 
    Answered on February 26, 2018 at 06:00 PM

    Yes, please delete the field. Thank you!

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    John_Benson
    Answered on February 26, 2018 at 08:44 PM

    Thank you for your cooperation and understanding.

    I have removed the guilty fields and re-activated your account back to good status. You can now use your forms and account properly.

    If you still want to ask for driver's license, please let us know so we can provide you more details to avoid getting suspended.