- JasonAsked on February 24, 2018 at 10:16 AM
Hello...I tried to log into my account and it says the account is suspended. I never got an email or anything about this. How can I get access to my account again?
- Ardian_LAnswered on February 24, 2018 at 12:32 PM
In order to re-activate your account we need to delete that field from your form. Please confirm that so we can proceed. We will be waiting for your reply!
- JasonAnswered on February 26, 2018 at 06:00 PM
Yes, please delete the field. Thank you!
- JotForm SupportJohn_BensonAnswered on February 26, 2018 at 08:44 PM
Thank you for your cooperation and understanding.
I have removed the guilty fields and re-activated your account back to good status. You can now use your forms and account properly.
If you still want to ask for driver's license, please let us know so we can provide you more details to avoid getting suspended.