Conditions not working

  • jmaples
    Asked on February 26, 2018 at 10:53 AM

    For some reason a few auto-fill conditions are not functioning on this form. Location #'s 775, 780, 785, and 790 are not auto filling the email of the location in the field. All other 21 locations seem to be working fine. Can you help?


    1519660227Jotform email 1 Screenshot 10

    1519660262Jotform email 2 Screenshot 21

  • Richie JotForm Support
    Replied on February 26, 2018 at 1:06 PM

    I checked your form and I have replicated the issue.

    To fix this, you need to edit your Calculate fields value and make sure to set the Letters/ characters by double clicking it. Do note, the color must change.

    Conditions not working Image 1 Screenshot 30

    Here is my screen cast after I followed the steps.

    Conditions not working Image 2 Screenshot 41

    Let us know how it goes.

  • jmaples
    Replied on February 26, 2018 at 2:10 PM

    Perfect!! Thanks for the help.