Image that doesn't appear when viewed online

  • Profile Image
    Asked on February 26, 2018 at 05:35 PM

    I'm sorry to bothering you so much.

    I added an image on my form:

    1519684421Schermata 2018-02-26 alle 23.3

    It's the whatsapp image.

    But on the form online it doesn't appear.

    1519684457Schermata 2018-02-26 alle 23.3

    It appears back on the pdf email confirmation.

    How can I set it to appear when someone completes the form online?

    Thanks a lot in advance for your help.

  • Profile Image
    Answered on February 26, 2018 at 08:09 PM

    I'm testing your form and the image appears from my end. I'm viewing the form directly using your form's URL. If the form is embedded to a site, please share the us the website URL where it is embedded so we can check.


    Looking forward for your response. 

  • Profile Image
    Answered on February 27, 2018 at 10:40 AM

    Hi Jed,

    the form is not embedded to any website.

    I'm not able to see the picture when I complete the form from my computer or cell phone or table.

    Thanks for your help.


  • Profile Image
    Answered on February 27, 2018 at 12:22 PM

    Unfortunately, I was not able to replicate the issue on my desktop pc and on a mobile phone.

    Desktop PC - Google Chrome


    iPhone 6 - Google Chrome


    Please make sure that the URL you are using is secure (https). Please try using this link:

    I also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you. 

  • Profile Image
    Answered on February 27, 2018 at 01:48 PM

    Thank you Jan!

    I will test it again!

    Thanks for your help!