Why uploaded files are not accessible?

  • Profile Image
    gindrako
    Asked on February 27, 2018 at 01:42 AM

    I created a form that let my student upload homework (zip file)


    https://form.jotform.me/80513770484458

    Last 2 week, some files are missing


    This is the message when i tried to download


    404 Not Found : /jufs/gindrako/80513770484458/3950351167813849111/c5-out.7z



  • Profile Image
    Nik_C
    Answered on February 27, 2018 at 04:52 AM

    I'm afraid that, when files failed to upload or there is any network issue during upload, we are not able to retrieve them. The only way is to ask your users to re-upload the files.

    If you have any further questions, please let us know.

    Thank you!