My account has been suspended. Please let me know what happened.

  • Profile Image
    Carolyn Gomard 
    Asked on March 08, 2018 at 08:15 PM

    Fine Folks at Jotform,

    I've had an account with you for over 6 years and I haven't had any issues. This is my second request to notify me why my account was suspended or if there is any remedy I can make to restore it.


    Sincerely,

    Carolyn Rue Gomard

  • Profile Image
    tina
    Answered on March 09, 2018 at 01:30 AM

    I checked your account and your forms and I saw that there was a field that asks to upload driver's license. The information that belongs to form users such as password, SSN, credit card number, CVV, driver's licenses are considered as sensitive personal information. Please note that asking sensitive personal information violates our Terms of Use.  That's why I deleted this field from the form and reactivated account.

    Please note that, you are required to use our Terms and Conditions or Signature widget on your forms in order to ask driver's license.

    https://widgets.jotform.com/widget/signature

    https://widgets.jotform.com/widget/terms__conditions

     

    Form ID: 71967759284173

    The guilty field:

    1520576476Screen Shot 2018-03-09 at 9.20

  • Profile Image
    carolynrue
    Answered on March 09, 2018 at 03:43 AM
    Hi Tina,
    Thank you so much for letting me know what caused it. The form is a
    verification for candidates running for local office to verify that they
    live in the District they are running for. We'll remove driver's license as
    an option of verification.
    Thank you so much for restoring our account.
    Carolyn Gomard
    Warm Regards,
    Carolyn Rue Gomard
    carolynrue@gmail.com
    ...
  • Profile Image
    ashwin_d
    Answered on March 09, 2018 at 03:54 AM

    It seems you have created one more thread for same question. I have already activated your account and answered you in the following thread:   https://www.jotform.com/answers/1409826-Why-is-my-account-suspended