- restorationtradesAsked on March 09, 2018 at 03:04 PM
I need to edit one of my email recipients, is there a way to do that? I have three people as recipients, one is separate because I cloned Notification 1. However, I was asked by the client to change that. They want the person receiving the separate notification to be on the original, and one of the recipients on the original to replace her email for the separate notification. In other words, switch email addresses, as two of them want to receive the notifications together (just a different pair than before). I'm not seeing a way to do this. Help!
- JotForm SupportaubreybourkeAnswered on March 09, 2018 at 03:13 PM
Your account restorationtrades is on the FREE plan. FREE plans are limited to one recipient per notification.
To use multiple recipients you must upgrade your account to any paid plan.
You can compare plans and upgrade here:
- restorationtradesAnswered on March 09, 2018 at 03:15 PM
I already have two recipient emails listed, I just wanted to edit one.
- restorationtradesAnswered on March 09, 2018 at 03:17 PM
When I needed to add an additional recipient, I was advised here to clone Notification 1, that's why I did that. It helped. Now I'm trying to figure out how to meet the client's request, which isn't even about adding a recipient. It doesn't seem like it should be this hard.
- JotForm SupportJed_CAnswered on March 09, 2018 at 03:28 PM
As noted in our guide here https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients, multiple notifications are for paid users only. That's quite odd that you were able to add 2 emails with your Free account.
Again, you will have to upgrade your plan in order to modify the recipient. Another option that you can try is to totally delete all notification and add them again and this time with the preferred recipient's email.
Let us know if you have any questions or if you need further assistance.