Account Not Added to Company's Paid Account

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    Asked on March 12, 2018 at 12:50 PM

    My manager Trevor invited me to the company account with paid on it. But now my account still says free even if I see the forms shared. Any ideas? 

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    Answered on March 12, 2018 at 02:02 PM

    Please note that you have been added as a sub user of the main account, but this does not mean that your account will be grandfathered as well, instead you can see the shared folder and all the forms you create must be moved to that folder if you need them to use the paid account limits, basically sub user accounts remain on their own plan. 

    If you have more questions, please let us know.