Multiple Email Notification

  • Profile Image
    lazada.compliance
    Asked on March 12, 2018 at 10:45 PM

    Hi Jotform,

    Under conditions -> and then under "Change Email Recipient"; I have a few email routing conditions set;

    as per the image attached, this particular condition currently has 2 email recipients and I intended to add a 3rd. 

    However, there is a notification at the bottom "To use multiple recipients, please upgrade your account."

    This issue has not cropped up before; now, even attempting to save with 2 email recipients as per usual is not possible.

    Do assist; Thank You.
    I do not know why that function was taken away, but it would be great if you would allow me to have the multiple recipient function again asap.



    We are in the midst of raising a PO with our finance team to get a paid subscription and also awaiting an answer from jotform with regards to missing form submission

    (case has been pending for over a month: https://www.jotform.com/answers/1374069-Form-Submissions-Why-are-our-Form-submissions-missing?k=56cc5aa6f31568f981e0bc6e62b17fc4).

    I also realized that in the pricing list as per https://www.jotform.com/pricing; nothing is mentioned about not being able to have multiple recipients.

    I need to solve this issue asap.

     
  • Profile Image
    Nik_C
    Answered on March 13, 2018 at 04:09 AM

    The one recipient per Notification was introduced for quite some time now to prevent spamming since our Notification system highly abused.

    And that is something that can only be changed by upgrading.

    Regarding your other issue https://www.jotform.com/answers/1374069 you should receive an update regarding it in the mentioned thread shortly.

    I also realized that in the pricing list as per https://www.jotform.com/pricing; nothing is mentioned about not being able to have multiple recipients.

    Thank you for pointing that out, we will review and do the necessary change.

    Thank you!