Notification per email does not work anymore - Do not recieve the notifications

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    Asked on March 14, 2018 at 05:36 AM

    Dear Jotform,

    If someone fills in the form, we recieve an automatic notification. We add two recipients for the notifications. One recipient ( recieves the notification without problems, the other recipient ( does not recieves anything.

    Could you restore this for me in order to recieve the notifications properly again?

    Best regards,


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    Answered on March 14, 2018 at 08:56 AM

    I have just checked the recipients you provided and I can see the emails are sending for such addresses and they are not in our bounce list. 

    I would recommend you to check the following guide that will help you to know why emails may not be sending: 

    You may also check your spam/junk folder in order to see if the emails ended up there. 

    Please let us know how it goes.