Notification per email does not work anymore - Do not recieve the notifications

  • Profile Image
    LBenthem
    Asked on March 14, 2018 at 05:36 AM

    Dear Jotform,


    If someone fills in the form, we recieve an automatic notification. We add two recipients for the notifications. One recipient (l.benthem@monsterscore.nl) recieves the notification without problems, the other recipient (werving@monsterscore.nl) does not recieves anything.

    Could you restore this for me in order to recieve the notifications properly again?

    Best regards,


    Lennart

  • Profile Image
    Kevin_G
    Answered on March 14, 2018 at 08:56 AM

    I have just checked the recipients you provided and I can see the emails are sending for such addresses and they are not in our bounce list. 

    I would recommend you to check the following guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications 

    You may also check your spam/junk folder in order to see if the emails ended up there. 

    Please let us know how it goes. 

    Thanks.