- LBenthemAsked on March 14, 2018 at 05:36 AM
If someone fills in the form, we recieve an automatic notification. We add two recipients for the notifications. One recipient (email@example.com) recieves the notification without problems, the other recipient (firstname.lastname@example.org) does not recieves anything.
Could you restore this for me in order to recieve the notifications properly again?
- JotForm SupportKevin_GAnswered on March 14, 2018 at 08:56 AM
I have just checked the recipients you provided and I can see the emails are sending for such addresses and they are not in our bounce list.
I would recommend you to check the following guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications
You may also check your spam/junk folder in order to see if the emails ended up there.
Please let us know how it goes.