How can I have a Data Processing Agreement from JotForm?

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    Anatomic-SITT
    Asked on March 14, 2018 at 06:39 AM

    Dear JotForm

    We are using JotForm to our forms and we are very happy with JotForm.

    We are a Danish company (part of the EU) and will therefore from May this year be submitted to a new Eu privacy regulation. Subsequently for us to be able to keep on using JotForm, we will need you to transfer all our data to your servers in Germany. That is because you use "safe Harbour" and that is not recognized by the EU. When the data has been processed to servers in Germany, we will need a Data Processing Agreement from you.

    We are very sorry for the inconvinience this may cause you, but since it is Eu legislation, all Eu contries are submitted to follow.

    We look very much forward to hearing from you.

    Kind regards

    Anatomic SITT A/S

    Liselotte Mikkelsen

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    Kevin_G
    Answered on March 14, 2018 at 09:40 AM

    I will pass your request over to our second level, you should be contacted via this thread as soon as possible. 

    Thanks. 

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    Klaus dyba 
    Answered on March 16, 2018 at 02:22 AM

    Same problem for me... and some millions more. 
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    Jed_C
    Answered on March 16, 2018 at 07:27 AM

    @Klaus,

    I have created a separate thread for you here https://www.jotform.com/answers/1417148. We'll respond to you on that thread shortly.

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    Rose
    Answered on May 09, 2018 at 07:56 AM

    Great news! JotForm is GDPR compliant now. You can find more details here: https://www.jotform.com/gdpr/

    Also, we offer data processing addendums (DPAs) for our customers that operate in the EU. If you would like to sign a DPA, Feel free to send your request: https://www.jotform.com/gdpr/dpa/

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    Anatomic-SITT
    Answered on May 09, 2018 at 08:43 AM
    I think we already have one with you, right?
    Kind regards,
    [LogoMail]
    Liselotte Mikkelsen
    Mobile +45 28 11 43 74
    Anatomic SITT A/S
    Viengevej 4
    8240 Risskov
    Denmark
    www.anatomicsitt.dk
    Fra: JotForm [mailto:noreply@jotform.com]
    Sendt: 9. maj 2018 13:56
    Til: Liselotte Mikkelsen
    Emne: Re: How can I have a Data Processing Agreement from JotForm?
    A new response has been received:
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    Answered by Rose
    Great news! JotForm is GDPR compliant now. You can find more details here: https://www.jotform.com/gdpr/
    Also, we offer data processing addendums (DPAs) for our customers that operate in the EU. If you would like to sign a DPA, Feel free to send your request: https://www.jotform.com/gdpr/dpa/
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    Mike
    Answered on May 09, 2018 at 11:05 AM

    Yes, as far as I can see, you have already submitted the JotForm Data Processing Addendum form on 2018-04-16.

    If you need any further assistance, please let us know.