My account does not reflect the upgrade

  • Profile Image
    staffsindaco
    Asked on March 15, 2018 at 05:25 AM

    buongiorno,

    ho notato che non è ancora attivo l'update sul mio account jotform. l'abbonamento bronze monthly è stato pagato correttamente. ho allegato la copia del pagamento per ulteriore chiarezza.

    grazie

  • Profile Image
    Victoria_K
    Answered on March 15, 2018 at 08:37 AM

    Hello staffsindaco,

    While checking your account, I can see that the upgrade to Bronze is now active:

    1521117313screenshot.png

    If you still cannot see your account as upgraded at your end, please try clearing your browser's cache in order to do the fresh log in:

    Clear-Your-Browser's-Cache

    We will gladly assist if you need more help.