My account does not reflect the upgrade

  • staffsindaco
    Asked on March 15, 2018 at 5:25 AM

    buongiorno,

    ho notato che non è ancora attivo l'update sul mio account jotform. l'abbonamento bronze monthly è stato pagato correttamente. ho allegato la copia del pagamento per ulteriore chiarezza.

    grazie

    Jotform Thread 1415761 Screenshot
  • Victoria_K
    Replied on March 15, 2018 at 8:37 AM

    Hello staffsindaco,

    While checking your account, I can see that the upgrade to Bronze is now active:

    1521117313screenshot Screenshot 10

    If you still cannot see your account as upgraded at your end, please try clearing your browser's cache in order to do the fresh log in:

    Clear-Your-Browser's-Cache

    We will gladly assist if you need more help.