Autoresponder: different text styles are sent

  • DBEventi
    Asked on March 15, 2018 at 3:43 PM

    I think there is a bug about email sent by autoresponder!

    In the mail that i receive if i try to compilate the form:

    1 Some parts of the text are orange and bigger than the other parts 

    2 While in the TEST email there are the blank spaces about signature and date, in the mail that i receive when i try to compilate it there aren't


    Jotform Thread 1416590 Screenshot
  • Richie JotForm Support
    Replied on March 15, 2018 at 5:26 PM

    I have tested your autoresponder with test mail and completing the form. I have replicated the issue on parts of the text are orange.

    Screenshot of test email. On number 4, almost all texts are highlighted in orange.

    Autoresponder: different text styles are sent Image 1 Screenshot 40

    Screenshot 2 autoresponder email. The orange color seems to be gone and the font is normal.

    Autoresponder: different text styles are sent Image 2 Screenshot 51

    I checked your source code and it seems you have added some styles in your email content.

    Autoresponder: different text styles are sent Image 3 Screenshot 62

    May we know which is the correct email content, the one with the orange text or the plain text?

    We will wait for your response.