Please change my username from lisachap to TexasSuccessAcademy.

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    Asked on March 16, 2018 at 12:24 AM

    Hello Wonder Jotform, 

    I tried to change my username from lisachap to TexasSuccessAcademy and it would not allow me to do so. Can you please help me with this, so our forms will have our school name and not my personal name. 


    Thank you, 

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    Answered on March 16, 2018 at 07:06 AM

    We can change your username from lisachap to TexasSuccessAcademy from our end, however, please note that if you have a custom URL setup for your forms, changing your username will make your forms (custom URL) inaccessible.

    Please confirm if you wish to proceed?

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    Answered on March 16, 2018 at 09:38 AM

    What's a custom url? You mean instead of form.jotform etc it says

    I don't have any. Let me think about it.

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    Answered on March 16, 2018 at 11:39 AM

    The custom URL are links you have edited in your Publish page by changing the direct link of your form.

    If you have made  a custom URL, those link won't work anymore if you change your username but you can always create a new one and update the old links.

    Here is a related guide:-How-to-Create-a-Custom-URL-of-a-Form

    Just let us know if you are ready to change your username.

    Thank you.