Account Suspended

  • Profile Image
    David Swainson 
    Asked on March 16, 2018 at 09:58 AM

    Hello, I have tried to log in today because non our forms are working, but there is a message saying the account is suspended. 

    Can you help me, please?



  • Profile Image
    Answered on March 16, 2018 at 11:28 AM

    Upon review of your account it was found form: to be collecting banking information on plain text field.

    In order to get payments from bank accounts we have the payment integration with

    Might you need the information on plain text fields and not to run it with e-Check then you will need to use a signature and an agreements widget :

    1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    Please modify the above mentioned form in order to suit your needs.

    Your account is active and your form available in order for you to work on it.

    Thank you