The form terms is missing in the email notification I received

  • HBME
    Asked on March 17, 2018 at 4:55 PM

    Hi- I find your product to be the best out there- however, there is an issue. I created a doc that has name, date and signature information. I then added content in the body of the for the client to sign off if they agree. Once it has been submitted, i receive a confirmation with the body of the email missing with what they are agreeing to.

    Also, is there a way for them to enter an email to receive a confirmation of what they are signing? 

    Thanks Elvin

  • Welvin Support Team Lead
    Replied on March 17, 2018 at 5:50 PM

    By default, texts, headers, and images are not included in the email template. You will have to manually add them to the email body. You can use the table tools to add a row for these fields:

    2016 03 24 07 08 25 001001 Screenshot 10

    Another option would be to enable the PDF Attachment in the Advanced tab.

    2017 05 02 006 006 Screenshot 21

    But to show the fields, you need to check Show Headers and Texts on the submissions page settings:

    https://www.jotform.com/help/269-How-to-view-Submissions

    2015 07 23 06 53 58 001001 Screenshot 32


    I have moved your second question to a new thread, here https://www.jotform.com/answers/1418418.