The form terms is missing in the email notification I received

  • Profile Image
    HBME
    Asked on March 17, 2018 at 04:55 PM

    Hi- I find your product to be the best out there- however, there is an issue. I created a doc that has name, date and signature information. I then added content in the body of the for the client to sign off if they agree. Once it has been submitted, i receive a confirmation with the body of the email missing with what they are agreeing to.

    Also, is there a way for them to enter an email to receive a confirmation of what they are signing? 

    Thanks Elvin

  • Profile Image
    Welvin
    Answered on March 17, 2018 at 05:50 PM

    By default, texts, headers, and images are not included in the email template. You will have to manually add them to the email body. You can use the table tools to add a row for these fields:

    2016-03-24_07-08-25_001001.png

    Another option would be to enable the PDF Attachment in the Advanced tab.

    2017-05-02-006-006.png

    But to show the fields, you need to check Show Headers and Texts on the submissions page settings:

    https://www.jotform.com/help/269-How-to-view-Submissions

    2015-07-23_06-53-58_001001.png


    I have moved your second question to a new thread, here https://www.jotform.com/answers/1418418