GDPR Compliance: For the email server, are the emails encrypted?

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    Asked on March 20, 2018 at 05:47 AM

    I set up a number of forms for clients (veterinary practice owners in the United Kingdom, and as we have a new GDPR ruling coming into place in the EU in May 2018, a client has asked whether - for the email server, are the emails encrypted?

    Not sure what to answer. The pages that the jotforms come off in each website are secure server https - does this make the e-mails secure?

    Thank you for your help with this

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    Answered on March 20, 2018 at 09:45 AM

    Unfortunately we do not use encrypted connection to send email notifications. We however are working on the details to be in full compliance by the deadline, which is May 25th.

    We will update you on this thread.

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    Answered on March 20, 2018 at 09:51 AM

    That's great -  many thanks for the reply and so pleased it is something you will be working on to be completed in a few months - great service!

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    Answered on May 09, 2018 at 07:58 AM

    Great news! JotForm is GDPR compliant now. You can find more details here:

    Also, we offer data processing addendums (DPAs) for our customers that operate in the EU. If you would like to sign a DPA, Feel free to send your request: