Missing form

  • LRsweepstake
    Asked on March 21, 2018 at 8:18 AM

    Hello, I created a form yesterday and it has gone?


    Please advise.


    Luke

  • Richie JotForm Support
    Replied on March 21, 2018 at 11:02 AM

    I have checked your log history but it seems you have no record in creating a form with your account.

    Missing form Image 1 Screenshot 20

    May we know if you are a sub-user ?

    Can you still remember the FormID of the form you have created so that we can search for it?


  • LRsweepstake
    Replied on March 21, 2018 at 1:11 PM

    The link still works, but I am not receiving the submissions


    https://form.jotform.co/80782962311862

  • Richie JotForm Support
    Replied on March 21, 2018 at 2:01 PM

    As I check the account owner of the form, it seems it was made under a guest account.

    If you want, you can clone that form.

    Complete guide -How-to-Clone-an-Existing-Form-from-a-URL

    You can also request to move that form. You need to login to your guest account and request to move the form.

    Here is a guide:-How-to-transfer-or-share-forms-and-data-with-another-account


    Hope this information helps.

    Please let us know if we can be of further assistance.

  • LRsweepstake
    Replied on March 23, 2018 at 6:45 AM

    Thanks for your response Richie,

    How do I log into the guest account I created the form on? Doesnt seem I can.

    Please can you transfer the form to my account as if I clone the form I won't have the submissions available in my account.

  • Adrian
    Replied on March 23, 2018 at 9:47 AM

    I have moved this form to your account (LRsweepstake). You should be able to edit the form and see the form submissions now.