- Jennifer BlakeAsked on March 22, 2018 at 02:15 AM
Hi I can't tell if I have an account or not. I had a kid create my website years ago and I know he used jotform on my site in the past. I am creating a new website and thought of using jotform again. I entered my email address for "forgot password" because while trying to create a new account I was told I could not use my email address, so I thought it was in use. Needless to say, I never received an email to reset my password. Can you help?
thanks so much
This is a re-post of a comment on How to reset the password
- JotForm SupportJed_CAnswered on March 22, 2018 at 07:19 AM
Upon checking your email, it shows that it registered under "blakesofa" account. If you forgot your password, kindly go to Jotform.com and click on Login > Forgot password?
Please try resetting your password again and let us know if you are still not receiving an email. Looking forward for your response.