My upgraded account is not live yet

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    benhefetz
    Asked on March 23, 2018 at 07:54 AM

    Good afternoon


     


    I have just paid to upgrade my account but it is still showing me as a “free” user. I am unable to send a form out which must happen today!


     


    Please can you check this.


     


    Thanks


  • Profile Image
    liyam
    Answered on March 23, 2018 at 10:19 AM

    Hello benhefetz,

    I have checked your subscription. But as it appears, while there was a subscription made, can you tell us if there was an act of cancellation on your part right after the upgrade?

    For the meantime, I have enabled your forms but it won't stay long. With this, we look forward to your response in order to resolve the matter as soon as possible.

    Thanks.