- VMurdochAsked on March 23, 2018 at 11:39 AM
I have the code for my encryption key but it wont allow me to enter it anywhere
- JotForm SupportJanAnswered on March 23, 2018 at 12:59 PM
I checked this form and I can see that the Form Encryption is currently disabled. You need to enable the Form Encryption first and then go to the Submissions page. You will see a pop-up where you can upload the encryption key. Here's a guide: How-Can-I-Enable-Form-Encryption.
You can refer to this user guide on how to upload the key: How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page.
Related guide: Encrypted-Forms-and-How-to-Use-Them
Hope that helps. If you have any questions, please let us know. Thank you.