Address:Missing fields

  • Profile Image
    sfhregistration
    Asked on March 23, 2018 at 12:25 PM

    Hello Support, 

    On the card form layout, my address card is not displaying all of the fields for a new entry. Occasionally, it will display correctly if moving past, then backing up to the card, but this is not ideal. It is preventing entries from feeding into MailChimp since the city, state, and zip code fields are blank.  

    Form in reference: https://form.jotform.com/80568192810156


    Incorrect display: 

    1521822119Address Card 1.png


    Correct display: 

    1521822138Address Card 2.png'

    Can the dev team fix this issue and let me know when it's resolved? 


    Thank you

  • Profile Image
    Richie_P
    Answered on March 23, 2018 at 01:35 PM

    The address field needs to have an input of location before it will open other fields.

    You can set the address field as required,

    so that users need to input their address.

    But if you want to view it as a full address field, you need to disable the autocomplete property in your address settings.

    Go to your address properties,


    scroll down until you find Autocomplete and turn it "OFF".

    All the fields in your address field should be seen now.

    Here is a sample screenshot.


    Please let us know if we can be of further assistance.

  • Profile Image
    sfhregistration
    Answered on March 23, 2018 at 01:48 PM

    Thank you! I was able to figure this same solution out prior to your answer as I was working on another form. Turning off the autocomplete solved the issue.