How can sub users see sub folders, all folders?

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    ABakker
    Asked on March 23, 2018 at 02:52 PM

    I'm not able to figure out how users can see all folders and sub-folders. Thanks for any help.

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    Nik_C
    Answered on March 23, 2018 at 03:35 PM

    When you share your forms to sub-users, they see a folder with the name of the Account like this:

    1521833618Screen Shot 2018-03-23 at 8.29

    So you have to choose forms that you want to share with your sub-users. You can follow this guide: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    Let us know if you have any further questions.

    Thank you!

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    ABakker
    Answered on March 23, 2018 at 03:39 PM

    While that works for folders, it does not work for sub-folders.

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    Nik_C
    Answered on March 23, 2018 at 04:02 PM

    I see what you meant, but I wasn't able to replicate that issue.

    The subfolder should appear as a separate folder.

    For example, I have folder "test" and subfolder "test1":

    1521835177Screen Shot 2018-03-23 at 8.57

    And this is how it will show in sub-user:

    1521835227Screen Shot 2018-03-23 at 8.58

    As separate folder.

    Are you seeing it differently?

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    ABakker
    Answered on March 23, 2018 at 04:07 PM

    I see, you suggest that it will flatten the tree. I'll test that and I'll report back if I have any issues. I was expecting the same tree structure.

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    Nik_C
    Answered on March 23, 2018 at 04:29 PM

    Correct, it will not be a tree view, but a list.

    Let us know if you experience any issue with it.

    Thank you!