Forms cannot be displayed because of form limits

  • Profile Image
    umar1khan
    Asked on April 02, 2018 at 03:36 AM

    Hi

     

    I have this form https://form.jotform.com/71884702268

    It's currently not working because my "form over quota".

    I've deleted all the submissions a few weeks ago and it is still not working.

     

    1. How do I get the form back working again?

    2. How can I get notified, before you take the form down, that you will take the form down?

    thanks!

  • Profile Image
    amy
    Answered on April 02, 2018 at 04:42 AM

    Your form can be displayed without any problem.

    1522658074Screen Shot 2018-04-02 at 11.3

    Also, your account's limits don't have any problem except the form count limit. This means you will not be able to create new forms unless you delete or archive the current forms. 

    1522658382Screen Shot 2018-04-02 at 11.3

    On the other hand, we send notification emails to our users who have reached their limits. Here is one email log of yours:

    1522658522Screen Shot 2018-04-02 at 11.4

  • Profile Image
    umar1khan
    Answered on April 02, 2018 at 05:43 AM
    Hi
    Thank you.
    While I can see the form is working, the form isn't working on my website.
    It was working, then when I reached the quota, it stopped working. And it still doesn't work.
    To see for yourself:
    Go to http://ukislamicevents.net/
    Then click "Submit Events"
    Thanks,
    Umar Khan
    ________________________________
    ...
  • Profile Image
    amy
    Answered on April 02, 2018 at 07:02 AM

    Our apologies for any inconvenience.

    I have cleared your form's cache. Would you please try refreshing your browser's cache and check it again? 

    1522666949Screen Shot 2018-04-02 at 13.5